The warranty on Eighteen Sound products is valid for two (2) years from the date of the first consumer purchase.
All implied warranties, including warranties of merchantability and fitness for particular purpose, are limited in duration to the length of this warranty.
Our warranty covers all defects in material and workmanship except: damage caused by accident, misuse, abuse, product modification or neglect, extreme weather exposure, or damage incurred during shipment; damage resulting from the performance of repairs by unauthorized 18Sound recone/repair centers; claims based upon any misrepresentation by the seller; any Eighteen Sound speaker product on which the date code/serial number has been defaced, modified or removed.
Eighteen Sound’ liability is limited to the repair or replacement, at our option, of any defective product and doesn't include any incidental or consequential damages or shipping charges incurred to repair the product. This warranty gives you specific legal rights and you may also have other rights which vary, based on local requirements. Eighteen Sound protects the original owner and all subsequent owners so long as your product has been purchased directly from Eighteen Sound - Italy or from an authorized 18Sound distributor.
All goods requiring Warranty Service must be returned to Eighteen Sound for evaluation and repair/replacement.
The original and dated bill of sale is required whenever warranty service is required.
If you need to return products to Eighteen Sound, a defect report including purchase date, batch numbers (found on sticker attached to each unit) and a full description of defect must be provided for each unit in question.
Eighteen Sound reserves the right to evaluate all the requests and accept or deny the return of the goods on the basis of the information contained in the report.
Eighteen Sound is not responsible for freight charges involved with warranty service.
For more information please contact us at the addresses below:
Eighteen Sound srl
Via Botticelli 8,
42124 Reggio Emilia
Please note that Eighteen Sound standard warranty is not applicable for components that have been supplied to OEM manufacturers. As part of the agreement with our OEM partners, any warranty is extended to the OEM customer only, and not the end user. Most of our OEM customers offer their own warranties.
Eighteen Sound is not able to provide information regarding which of our components are used in a specific OEM manufacturers product. If you require service parts for an Eighteen Sound component that was supplied to an OEM manufacturer, please contact the OEM manufacturer directly.